To sign up for CodeRED visit the Community Notification Enrollment website:  CodeRED for Hot Spring County

or text HSCDEM to 99411

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 CodeRED FAQs 

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What is CodeRED and what is it used for? CodeRED is a web-based criti cal communicati on soluti on that enables local public safety personnel to notify residents and businesses by telephone, text message, email, and social media of ti me-sensiti ve informati on, emergencies or urgent noti ficati ons. The system can reach hundreds of thousands of individuals in minutes to ensure informati on such as evacuation notices, missing persons, inclement weather advisories, and more are quickly shared. Only authorized offi cials have access to send alerts using the CodeRED system.

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When will CodeRED be used? Any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text, email, and social media in a variety of situations including boil water notices, gas leaks, evacuation notices, police acti vity, fi re emergencies, missing persons, and more. This is a community alert system to ensure you remain informed of important informati on. Please keep in mind that as you register to receive CodeRED alerts, you have the ability to select the types of messages you wish to receive and your preferred means of communicati on.

 

Is there a cost to register for CodeRED? No, registering for CodeRED phone calls, text messages, and email are free. Simply sign up on our enrollment website and select your preferred means of communicati on.

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How will I know when CodeRED is calling? A CodeRED message will have the caller ID # 866-419-5000 for emergencies and caller ID # 855-969-4636 for non-emergencies. We suggest that you program these numbers into your cell phone as a “new contact” and use “CodeRED” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.

 

How do I sign up? Visit our website and enter the required information online (address, name, phone number(s), and email). This is the quickest way to sign up because the informati on you supply is immediately registered in the system. If you do not have Internet at home, please consider visiti ng a library or asking a friend or family member for assistance.

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Can I register more than one phone number or email for my address? Yes, you can register more than one phone number and/ or email address for your locati on when you register for CodeRED. Please note that it is highly recommended you register at least one phone number and one email address to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

 

I have a cordless phone and it will not work when the power goes out. How will I be contacted? Make sure to have at least one working corded telephone on hand for these situations. However, when signing up for CodeRED, you may indicate both a primary and alternati ve phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted in the event of a CodeRED notification.

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What do I do if I receive a CodeRED message? If you receive a CodeRED phone call, listen carefully to the enti re message. You can repeat the message by pressing any key. Do not call 911 for further information unless directed to do so, or you need immediate aide from the police or fi re department. If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.

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To sign up for CodeRED visit the Community Notification Enrollment website:  CodeRED for Hot Spring County